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At Melbourne Taxis Service (melbournetaxisservice.com.au), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We may collect personal information including but not limited to:
Your name
Contact details (phone number, email address)
Pickup and drop-off addresses
Payment information (when booking or paying online)
Any other information you voluntarily provide
This information is collected when you:
Make a booking through our website or phone
Submit an enquiry
Use our contact forms
Subscribe to newsletters or marketing
Provide feedback or reviews
We use your personal information for the following purposes:
To confirm and manage your taxi bookings
To respond to your enquiries
To improve our services and website functionality
To send relevant notifications or promotional offers (only if you opt-in)
To comply with legal obligations
We do not sell or rent your personal information. However, we may disclose it to:
Our drivers and service partners to fulfil your booking
Third-party payment processors
IT service providers and website hosting partners
Legal or regulatory authorities when required by law
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption and secure payment gateways to ensure safe transactions.
Our website may use cookies and third-party analytics tools (like Google Analytics) to enhance your browsing experience. These tools collect non-personal information such as browser type, pages visited, and time spent on the site.
You can choose to disable cookies through your browser settings, but this may affect the website’s functionality.
You may request access to the personal information we hold about you or ask for corrections if you believe it is inaccurate or outdated. To do so, please contact us using the details below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Effective Date: 5 July 2025
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Melbourne Taxis Service
Email: info@melbournetaxisservice.com.au
Website: https://melbournetaxisservice.com.au